Returns
At Hong Kong Jiayue International Trading Co., Limited, we take pride in providing high-quality physical goods to customers in the European Union and the Americas. We want you to be completely satisfied with your purchase, so we offer a hassle-free returns policy.
We want you to be completely satisfied with your purchase from Hong Kong Jiayue International Trading Co., Limited. If you are not satisfied with your purchase, we offer a 30-day return policy for most of our products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please email us at luopanhua@outlook.com with your order number and reason for return. We will provide you with a return shipping label and instructions for returning the item.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will initiate a refund to your original payment method. Refunds may take several business days to process depending on your payment provider.
Please note that we are not responsible for the cost of return shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please email us at luopanhua@outlook.com within 7 days of receiving the item. We will provide you with a return shipping label and instructions for returning the item. Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
If your item is damaged or defective due to a manufacturing defect, we will replace the item at no cost to you. If your item is damaged or defective due to misuse or accidental damage, we may not be able to offer a replacement or refund.
Contact Us
If you have any questions or concerns about our returns policy, please contact us at luopanhua@outlook.com. We are always happy to help. Thank you for choosing Hong Kong Jiayue International Trading Co., Limited.